Do you have a insurence?

Yes we have a public liability insurance. However as per condition of the hire you as the client is responsible during the hire period of the equipment.

Do you deliver and collect the equipment??

Yes, we can deliver and collect the equipment. Our minimum flat fee for delivery is $150. In the case you order a larger equipment package, your location is outside our standard range or you would like the gear delivered out of business hours, our team will contact you directly with a quote for the final delivery fee.

Can I pick up the equipment myself?

Yes, equipment can be picked up from us. We’re based in Dee Why 2099. During the order process, you can select your preferred date, pick up and drop off time.

Can you set up the equipment for me?

Yes, we can arrange our team member to set up & pack-down the equipment for you. Our base set up & pack-down fee starts at $300 + GST. Depending of the size of equipment package and time of the set up & pack-down total fee is calculated which you receive if you request this option for the hire.

How can I make a payment?

You can pay by debit/credit card online. Alternatively we can create invoice for you and you can process the payment via bank transfer save on card fees. The payment has to be finalised prior the equipment hire.

Can I cancel the order if i change the mind?

No. Payment is not refundable.

Are there any additional costs with orders?

All of our prices are the final price including GST and for store pick-ups/drop-offs. There are no hidden costs. Additional fees will only be added at the end of the booking process if the customer has selected the option for gear delivery, where a fee will be calculated based on location and gear package size.

Can my hire order be PROCESSED within 48 hours?

Whilst we do our best to ensure all gear hire bookings within a short notice period are successfully processed, we reserve the right to cancel and refund last minute hires within 48 hours should we be unable to fulfil gear hire requests/deliveries due to low stock/staff availability.