Do you have insurAnce?

Yes, we have public liability insurance. However, as per the condition of the hire, you as the client are responsible during the hire period of the equipment.

Do you deliver and collect the equipment??

Yes, we deliver and collect the equipment. Our minimum flat fee for delivery is $100. In the case you order a larger equipment package, your location is outside our standard range or you would like the gear delivered out of business hours, our team will contact you directly with a quote for the final delivery fee.

Can you set up the equipment for me?

Yes, we can arrange our team member to set up & pack-down the equipment for you. Our base set up & pack-down fee starts at $300 + GST. Depending on the size of equipment package and time of the set up/pack-down, the total fee is calculated during the booking process if you request this option for the hire.

How can I make a payment?

You can pay via debit/credit card online. Alternatively, we can create an invoice for you and you can process the payment via bank transfer to save on card fees. The payment has to be finalised prior to the equipment hire.

Can I cancel the order if i change the mind?

In most cases, payment is non-refundable. Please be mindful of this when making an order.

Are there any additional costs with orders?

There are no hidden costs. Additional fees will only be added at the end of the booking process for delivery/pick-up based on location, timing and gear package size if outside the normal range.

Can my hire order be PROCESSED within 48 hours?

Whilst we do our best to ensure all gear hire bookings within a short notice period are successfully processed, we reserve the right to cancel and refund last minute hires within 48 hours should we be unable to fulfil gear hire requests/deliveries due to low stock.